Refund Policy
Refund Policy
Last updated: July 2026
We want you to be completely happy with your purchase from Bowchic Claw. If you are not satisfied, we're here to help.
1. Returns
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Non-Returnable Items
The following items cannot be returned:
- Items that have been used or damaged after delivery
- Items returned without original packaging
- Sale or clearance items (unless faulty)
3. How to Request a Return
To initiate a return, please contact us through our website at info@bowchicclaw.com with your order number and reason for return. We will provide you with return instructions.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
5. Late or Missing Refunds
If you haven't received a refund yet, first check your bank account. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.
7. Faulty Items
If your item arrives damaged or faulty, please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no extra cost to you, in accordance with your rights under the UK Consumer Rights Act 2015.
8. Return Shipping
You will be responsible for paying your own shipping costs for returning your item unless the item is faulty or incorrect. Shipping costs are non-refundable.
9. Contact Us
If you have any questions about our Refund Policy, please contact us at info@bowchicclaw.com